Compare ClientSuccess and Totango 
Featured Products
At a Glance
Market Segments
Mid-Market (56.0% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
ClientSuccess
Star Rating
(423)4.4 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessTotango
Star Rating
(1,147)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Totango excels in user experience, particularly highlighting its seamless integration with Salesforce. Users appreciate how updates in Salesforce automatically reflect in Totango, making it incredibly convenient for managing customer data.
- Users say that ClientSuccess offers a user-friendly interface that doesn't require extensive training. Reviewers commend the product for its straightforward design, making it easy to track client health and activities without a steep learning curve.
- According to verified reviews, Totango stands out for its intuitive dashboards that help users monitor customer health and engagement effectively. Users find it beneficial for staying on top of renewals and customer success activities without juggling multiple tools.
- Reviewers mention that ClientSuccess provides excellent customer support, with a team that is flexible and genuinely cares about its users. This level of support is a significant factor for many users who have chosen ClientSuccess multiple times across different companies.
- G2 reviewers highlight that while Totango has a slightly lower ease of setup score, it still offers a solid implementation process. Users appreciate the clear visibility into accounts and tasks, which simplifies customer management, even if the initial setup may take a bit longer.
- Users report that both platforms have strong capabilities for monitoring customer engagement, but ClientSuccess edges out slightly in this area. Reviewers enjoy features like engagement integration with Outlook, which allows them to prepare for customer meetings by reviewing the latest interactions easily.
Pricing
Entry-Level Pricing
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
ClientSuccess
No trial information availableTotango
No trial information availableRatings
Meets Requirements
8.3
317
8.3
967
Ease of Use
8.9
320
8.2
981
Ease of Setup
8.4
151
7.4
492
Ease of Admin
8.9
157
7.8
360
Quality of Support
8.8
287
8.4
815
Has the product been a good partner in doing business?
9.4
155
8.6
360
Product Direction (% positive)
8.5
295
8.7
944
Features by Category
Customer Information
8.5
238
|
Verified
8.2
773
|
Verified
8.6
241
|
Verified
8.5
752
|
Verified
8.5
238
|
Verified
8.4
747
|
Verified
7.8
183
7.7
639
|
Verified
8.3
204
|
Verified
8.5
759
|
Verified
7.9
187
|
Verified
8.0
697
|
Verified
7.4
124
|
Verified
7.3
569
|
Verified
Predictions
8.1
194
|
Verified
7.8
665
|
Verified
7.2
146
|
Verified
7.1
633
|
Verified
7.3
139
|
Verified
7.9
674
|
Verified
6.1
96
|
Verified
6.5
495
|
Verified
Platform
7.6
224
|
Verified
8.0
754
|
Verified
7.5
205
|
Verified
7.7
691
|
Verified
7.7
195
|
Verified
7.9
690
|
Verified
8.0
189
|
Verified
8.0
700
|
Verified
7.8
207
|
Verified
7.9
725
|
Verified
7.6
217
|
Verified
7.9
716
|
Verified
8.1
205
|
Verified
8.3
710
|
Verified
8.6
174
|
Verified
8.5
632
|
Verified
8.3
226
|
Verified
8.2
741
|
Verified
8.7
220
|
Verified
8.3
709
|
Verified
Generative AI
6.3
8
Feature Not Available
6.3
8
Feature Not Available
Agentic AI - Customer Success
Not enough data
7.5
53
Not enough data
7.8
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
7.6
52
Billing and Payments
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Not enough data
Revenue Recognition
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Not enough data
Revenue Optimization
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Not enough data
User Analysis
Not enough data
7.1
50
Not enough data
7.0
55
User Support
Not enough data
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.6
41
Platform Basics - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
6.4
7
Analytics - Digital Adoption Platform
Not enough data
6.2
7
Functions - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Intelligence
Not enough data
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Sales Team
8.0
15
7.4
68
7.8
17
Feature Not Available
8.3
20
7.6
74
Intelligence
8.1
18
7.3
72
7.4
17
6.8
66
7.9
17
6.8
62
Mapping
7.3
14
Feature Not Available
8.1
24
Feature Not Available
Agentic AI - Customer Revenue Optimization
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Platform Basics
Not enough data
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Agentic AI - Customer Journey Mapping
Not enough data
7.1
18
Platform Basics
Not enough data
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Platform Data
Not enough data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Platform Additional Functionality
Not enough data
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Agentic AI - Customer Journey Analytics
Not enough data
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Analytics
Not enough data
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Generative AI
Not enough data
6.4
51
Not enough data
6.4
52
Agentic AI - Experience Management
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Onboarding Setup
8.2
53
8.2
221
8.3
51
7.9
212
8.4
56
8.0
202
Project Tracking
8.0
51
8.2
199
8.2
45
Feature Not Available
8.3
44
8.0
195
8.0
58
8.4
212
8.2
48
8.0
193
Customer Engagement
7.8
43
7.9
188
8.1
54
8.0
204
7.0
32
7.7
199
8.0
49
8.3
198
7.6
41
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClientSuccess and Totango are categorized as Customer Success, Client Onboarding, and Customer Revenue Optimization
Unique Categories
ClientSuccess is categorized as Subscription Revenue Management
Totango is categorized as Customer Data Platform (CDP), Experience Management, Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and SAP Store
Reviews
Reviewers' Company Size
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.5%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.8%
Computer & Network Security
3.8%
Other
29.6%
Computer Software
36.1%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.4%
Marketing and Advertising
3.4%
Other
33.9%
Alternatives
Discussions
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JS
I will answer my own question from the answer I received by the CS support team (Chance).
Chance said that they can mass upload the organization ID from...Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
KG
Hi Devan! Your question makes perfect sense. And yes, you can filter your client grid view by accounts you are listed as a secondary on. I recommend adding...Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
MO
I believe so - it's great for managing customer lifetime cycles. So it would depend on how the product is used and if there is a workflow between your...Read more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email
1 Comment
MH
Julio, thank you for your questions and patience.
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely...Read more
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